Privacy Policy
Effective date November 2026
Terrain Movement, LLC, doing business as Terrain Pilates (“Terrain,” “we,” or “us”), respects your privacy. This policy explains how we handle personal information when you visit our website or studio, join our waitlist, create an account, book a class or event, make a purchase, or contact us by email, phone, text, or social media.
Information We Collect
Contact and account information. We may collect your name, email address, phone number, mailing or billing address, date of birth, emergency contact details, and account information when you sign up or use our services.
Studio and purchase information. We may collect booking and attendance history, membership or package details, purchases, payment status, and information you provide in waivers, forms, messages, or public comments on our social media pages.
Health and safety information. Our waivers do not ask for health information. If you choose to tell us about an injury, pregnancy, or other physical consideration, we use that information to help you participate safely. We limit access to instructors and staff who need it for that purpose, or disclose it when necessary to respond to an emergency or as required by law.
Website information. Our site and embedded tools may collect information such as your IP address, browser and device type, pages visited, and how you interact with the site.
How We Use Your Information
We use this information to run the studio, manage accounts and bookings, process purchases and authorized membership payments, send confirmations and studio updates, and respond to questions. We may also use it to send marketing according to your preferences, improve our services, prevent fraud or misuse, resolve disputes, and comply with legal obligations.
When We Share Information
We use Squarespace for our website and Arketa for functions such as forms, bookings, memberships, and client accounts. When you pay through Arketa, Stripe processes the card payment. Terrain may receive payment details such as the amount, payment status, and the last four digits of your card. Terrain does not store your full card number for those payments.
We may share information with providers that help us operate the studio, including email, text messaging, and data integration services. If you submit a Terrain lead form on a social platform, we may receive the information you submit and transfer it into our client systems through an integration provider. We may also share it with professional advisers, when required by law, when needed to protect someone’s safety or legal rights, or in connection with a sale or transfer of the business.
Cookies and External Websites
Squarespace and embedded tools may use cookies or similar technologies to keep the website working, remember preferences, or understand how visitors use it. You can manage cookies in your browser and through any cookie controls available on our site. Blocking cookies may affect some features. External websites and services have their own privacy policies, which describe how they handle information you provide directly to them.
Email and Text Messages
You can unsubscribe from marketing emails using the link in the message. We may still email you about your account, bookings, purchases, or services.
Terrain sends booking texts, such as confirmations and reminders, to clients who opt in. If you separately opt in to promotional texts, we may send you studio news and offers. Marketing text consent is optional and is never required to make a purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. You can also use the contact details below to opt out or get help.
We may provide your mobile number and SMS opt-in information to providers that help us deliver messages and manage your preferences. We do not share this information with third parties for their own marketing.
Public Posts and Social Media
When you post a comment, review, photo, or other material publicly on a Terrain social media page, your post and profile information may be visible to others. Please consider what you share publicly. Information you provide through social media is also subject to that platform’s privacy practices.
Data Retention and Security
We keep personal information as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable safeguards to protect personal information and dispose of records we no longer need. No system can guarantee complete security. Use a strong password for your studio account and contact support@terrainpilates.com if you suspect unauthorized access.
Your Privacy Choices
You can contact us to request access to, correction of, or deletion of your personal information. We may verify your identity before acting on a request and may retain records needed for legal obligations, accounting, disputes, or other legitimate business purposes. Closing an account does not immediately erase all records. Backup copies may remain until they are removed through routine retention processes.
Children’s Privacy
Minors cannot book classes online. Parents or guardians can contact us with questions about participation. Our website is intended for a general audience. We do not knowingly collect personal information online directly from children under 13 without legally required parental consent. If you believe a child has provided information to us, please contact us so we can review and address it.
Policy Updates and Contact
We’ll post updates to this policy on our website with a revised effective date and provide additional notice or obtain consent when required by applicable law. If you have a privacy question or request, please contact us.
Terrain Movement, LLC dba Terrain Pilates
790 North 1600 West, Suite B
Mapleton, UT 84664
Call or text 435-317-5710